π€ Grace AI:
Hello! You've reached Grace AI, your AIβpowered support assistant. How can I help you today?
π€ Customer:
Hi, I'd like to cancel my subscription and get a refund for this month's billing.
π€ Grace AI:
I can help with that. To get started, I'll need to verify it's your account. Can you please provide the last four digits of the payment card on file?
π€ Customer:
Sure, it's 1234.
π€ Grace AI:
Thanks. One momentβ¦ β Verified. I see you're on our Standard plan billed on the 1st of each month.
π€ Customer:
Yep, that's right.
π€ Grace AI:
Would you like me to cancel immediately and process a prorated refund for the remaining days, or pause your subscription instead?
π€ Customer:
I want to cancel and get the refund.
π€ Grace AI:
Understood. I'm submitting your cancellation nowβ¦
(Grace AI creates a support ticket and triggers the cancellation via API.)
π€ Grace AI:
Your subscription has been canceled, and a prorated refund of $23.50 will be issued to your card within 3β5 business days. Your ticket number is SUPβ7892.
π€ Customer:
Great, thanks. Will I lose access right away?
π€ Grace AI:
You'll retain full access until the end of today. After that, your account will be archived and you'll no longer be billed.
π€ Customer:
Perfect. That's all I needed.
π€ Grace AI:
You're all set! I've emailed your confirmation and refund details. Anything else I can help with?
π€ Customer:
Nope, that's it. Thanks!
π€ Grace AI:
You're welcome! Feel free to reach out any time. Have a wonderful day!