Support Center
Support Center
Get help with your Vonar AI engagement. Find answers, contact our technical team, and learn about our service commitments.
Get help with your Vonar AI engagement. Find answers, contact support, and review our SLA.
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Our technical team is here to help. Get answers, resolve issues, and make the most of your engagement with Vonar AI.
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Frequently Asked Questions
How quickly can we start an engagement?
We can typically begin discovery within 1-2 weeks of contract execution. For staff augmentation, we can have engineers embedded with your team within 2-4 weeks.
What technologies do you work with?
Our team works across the modern stack — React, Node.js, Python, AWS, Azure, Terraform, and more. We specialize in AI/ML (NLP, computer vision, LLMs) and integrate with enterprise systems like Salesforce, Jira, and ServiceNow.
What voice AI and agent capabilities do you offer?
We build custom voice AI agents that handle inbound and outbound calls, automate support triage, and integrate with your CRM and ticketing systems. Our agents can be deployed for customer service, sales, and internal operations.
What kind of support response times can I expect?
Standard support: 24-48 hours. Priority support: 4-8 hours. Active engagement clients receive dedicated project support with same-day response for critical issues.
Do you work as a prime or subcontractor?
Both. We can serve as a prime contractor on direct awards or as a subcontractor to larger firms. We're SAM.gov registered with an active CAGE code and UEI.
What is your team size and structure?
We're a lean, senior-heavy team that scales through trusted subcontracting partnerships. This allows us to stay agile while assembling the right expertise for each engagement.