Support Center
Get the help you need to maximize your Vonar AI implementation. From technical documentation to direct support, we're here to ensure your success.
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Frequently Asked Questions
How quickly can I get started with Vonar AI?
Most customers can have their first voice agent running within 24-48 hours. Our team provides white-glove onboarding to ensure smooth integration with your existing systems.
What integrations are supported?
Vonar AI integrates with Salesforce, Jira, Slack, Microsoft Teams, and most CRM/ticketing systems via API. We also support custom integrations for enterprise customers.
Is my data secure and compliant?
Yes, we maintain SOC 2 Type II compliance and support HIPAA requirements. All voice data is encrypted in transit and at rest, with optional on-premise deployment for enterprise customers.
What kind of support response times can I expect?
Standard support: 24-48 hours. Priority support: 4-8 hours. Enterprise customers receive dedicated support with 1-hour response times for critical issues.
Can I customize the AI voice and responses?
Absolutely. You can customize the voice, tone, personality, and responses to match your brand. We also support multiple languages and regional accents.
What happens if the AI can't handle a query?
Our system includes seamless human handoff. If the AI determines a query is too complex or the caller requests a human, the call is automatically routed to a live agent with full context.