Support

Support.

Help from the engineers who built your system. Email first, with response times in the SLA.

Email support Read the SLA

Typical first response 4 to 24 hoursSame-day for critical issues on active engagements

Primary channel

Email, answered by engineers.

Every ticket gets an acknowledgement, a severity, and a named owner.

support@vonar.ai
Send an email Response commitments

Include in your message

The more of this up front, the faster the real answer.

  • Organization and engagement or system name
  • What you expected to happen and what happened instead
  • When it occurred, and any identifiers such as ticket, case, or request numbers
  • Your view of severity, using the P1 to P4 levels in the SLA
  • Screenshots or logs if you have them

Common questions

Common questions.

How quickly can we start an engagement?
We can typically begin discovery within one to two weeks of contract execution. For staff augmentation, engineers can be embedded with your team within two to four weeks.
What technologies do you work with?
Our team works across the modern stack: React, Node.js, Python, AWS, Azure, Google Cloud, Terraform, and more. We specialize in AI/ML (NLP, computer vision, LLMs) and integrate with enterprise systems such as Salesforce, Jira, and ServiceNow.
What AI implementation work do you do?
We put AI to work inside the systems agencies already run: data pipelines, LLM assistants, agents, and document processing, deployed inside your environment with evaluation, monitoring, and an audit trail. Where a program requires it, we build to a modular open systems approach (MOSA) so each part can be replaced or upgraded.
What support response times can I expect?
Standard support: 24 to 48 hours. Priority support: 4 to 8 hours. Clients with active engagements receive dedicated project support with same-day response for critical issues. Full details are in our service level agreement.
Do you work as a prime or a subcontractor?
Both. We serve as prime contractor on direct awards and as a subcontractor to larger firms. Vonar AI Inc. is SAM.gov registered with UEI MU9YZL34ZB83 and CAGE code 13GP2.
What is your team size and structure?
We are a lean, senior-heavy team that scales through trusted subcontracting partnerships. That keeps us agile while assembling the right expertise for each engagement.

Next step

Need something bigger than a ticket?

New scope starts with a briefing, not a ticket.

Request a briefing Contact us

Support for active engagements: support@vonar.ai